Refund policy
Refund & Return Policy
At Lyshas Glam, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.
Returns
Due to the hygienic nature of our products, used, applied, opened, or altered press-on nails cannot be returned or exchanged.
We only accept returns in cases where the product is received damaged, defective, or incorrect.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
You may be required to provide clear photos or videos of the product and packaging so that we can review the issue.
Wrong Item Received
If you receive an item different from what you ordered, please contact us within 48 hours of delivery.
After verification, we will arrange a replacement or provide an appropriate resolution.
Refunds
If your refund request is approved, the refund will be processed after the returned item has been received and inspected.
Refunds will be issued through the available payment method or as otherwise agreed with the customer.
Non-Refundable Situations
We cannot offer a refund or exchange for:
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Change of mind
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Incorrect nail size selected by the customer
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Products that have been used or applied
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Products damaged after delivery due to customer handling
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Orders with incorrect customer-provided information
Return Shipping
If the return is due to a mistake on our part, such as receiving a wrong or defective item, Lyshas Glam will cover the applicable return shipping cost.
For other situations where a return is approved, shipping charges may be the customer's responsibility.
Contact Us
For return or refund requests, please contact us:
WhatsApp: +92 326 1697316
Email: lyshasglam@gmail.com
Lyshas Glam
Faisalabad, Pakistan